This course provides very practical training; you can use it immediately after each session. You will learn the Three Guiding Principles, which will change how you approach conflict, and many other daily interactions too. During the course, you will also discover why managing your verbal and non-verbal emotional control is critical to achieving successful outcomes, apply proven strategies that will help you negotiate to gain mutual agreement on design projects and collaborative efforts, and use the sequential PEACE process to work through difficult situations and move forward constructively. Through interactive discussions, you will share your own experiences and positive outcomes, as well as glean strategies from your peer’s situations. The program includes a pre- and post-assessment to provide individual feedback on skill development.