Enhance your understanding of Emotional Intelligence (EQ) so that you and your team can make better decisions. Gain a better understanding of how others react to stress, and learn strategies for how to best react to problems caused by stress.
Current research shows that stress and anger can seriously impede productivity and problem-solving in the workplace, as well as inhibit team building and decision making. Learn how to manage your emotions and mitigate their negative consequences through enhanced emotional intelligence.
A high level of emotional intelligence is critical in the learning and development industry. Learning professionals spend their time developing relationships, building teams, influencing people, and negotiating, often in an intricate environment. By enhancing your emotional intelligence, you can perform better in these roles through improving your decision-making and problem-solving abilities, influencing the goals and outcomes of a project, and most importantly, delivering performance value to your stakeholders.